Video performance will vary depending on the speed and quality of your school’s equipment and internet connection.
Some tips for streaming videos successfully in class include:
- Close any applications you’re not using on your computer. If you have too many applications open, your computer may run slowly.
- If you receive the message “Video stream is currently unavailable,” try playing it in another browser or clearing your browser’s cache. To clear your cache:
- Chrome: Go to “Chrome,” and select “Clear browsing data.” Check the box “Cached images and files” and click on the “Clear Browsing Data” button.
- Firefox: Go to “History,” and select “Clear Recent History.” Expand “Details,” and ensure “cache” is checked. Select a time range, and click the “Clear Now” button.
- Safari: Go to “History,” and select “Clear History” at the bottom. Then, select a time range and click the “Clear History” button.
- Internet Explorer: Go to “Tools” (via the gear icon), and select “Safety.” Then click “Delete browsing history.” Ensure you’ve unchecked “Preserve Favorites website data” and checked both “Temporary Internet Files” and “Cookies.” Then click “Delete.”
- Load the video in advance. If you are able to access your magazine’s website prior to teaching, you can do this by simply clicking play and then pressing pause. When the video player is in paused mode, the video will continue to load. When you are ready to begin your lesson, simply press play to begin the video. You can do this hours in advance or just a few minutes prior to your lesson.
If you are still having trouble watching videos, your school's internet firewall may be preventing you from watching them. To access our video content, ask your systems administrator to allow access to all the URLs on this page.
If you still cannot play videos, please call customer service at 1-800-SCHOLASTIC and choose option 2, or send our team an email.